Last Updated: October 15, 2026
Oswalt’s Sewer Rooter & Plumbing Repair (“Oswalt’s,” “Company,” “we,” “us,” or “our”) values your privacy. This Privacy Policy explains how we collect, use, store, protect, and share personal information when you visit https://oswalts.kinsta.cloud/ (the “Site”), contact our team, request an estimate, schedule an appointment, or use our plumbing, drain cleaning, sewer repair, water heater, or other related services (collectively, the “Services”).
This Privacy Policy also explains the choices and rights you may have regarding your personal information.
Please read this Privacy Policy carefully to understand how your information may be handled.
1. What Is Personal Information?
“Personal Information” means information that identifies, relates to, describes, or can reasonably be connected to an individual or household.
Personal Information may include your name, address, telephone number, email address, service history, payment information, and information collected when you use our Site.
Personal Information generally does not include publicly available information or information that has been aggregated or deidentified so that it can no longer reasonably identify an individual.
2. Categories of Personal Information We Collect
Depending on how you interact with Oswalt’s, we may collect the following categories of Personal Information.
Identifiers
Your first and last name, email address, phone number, mailing address, billing address, service address, and internet protocol (IP) address.
Customer and Service Records
Information about plumbing services requested or performed, appointment details, estimates, invoices, service history, warranty information, service preferences, customer feedback, and communications with our team.
Payment and Transaction Information
Billing details, payment records, transaction history, and other information needed to process payments. When third-party payment processors are used, payment information may be provided directly to those providers. We may retain transaction records and limited payment information needed for accounting, customer support, and recordkeeping.
Internet and Website Activity
Information collected when you visit our Site, including browser type, device information, operating system, IP address, pages visited, time spent on pages, referring websites, and interactions with website content.
Location Information
Your service address and approximate geographic location, which may be determined through your IP address or information you provide. Additional location information may be collected when necessary to schedule or perform requested services.
Communications, Images, and Recordings
Information contained in phone calls, text messages, emails, contact form submissions, reviews, surveys, and customer support requests.
We may also receive photos or videos provided by customers or documented with appropriate authorization during inspections, estimates, repairs, or remodeling projects. Where call recording is used, calls may be recorded for quality assurance, training, or customer service purposes with notice or consent as required by law.
Professional and Employment Information
Information submitted when applying for employment, including resumes, employment history, qualifications, certifications, and contact information.
Inferences and Preferences
Information derived from customer interactions, service history, or website activity that helps us understand customer interests, improve our Services, and provide more relevant communications.
3. Sources of Personal Information
We may obtain Personal Information from several sources.
Directly From You: When you complete a contact form, request service, schedule an appointment, request an estimate, make a payment, respond to a survey, apply for employment, or communicate with our team.
Automatically Through Our Site: When you browse our website, certain information may be collected through cookies, analytics tools, and similar technologies.
From Third Parties: We may receive information from service providers, scheduling platforms, payment processors, advertising and analytics providers, business partners, or affiliated companies when relevant to providing or improving our Services.
Information received from different sources may be combined when reasonably necessary for our business operations.
4. How We Use Your Personal Information
Oswalt’s uses Personal Information for business purposes that include the following.
Customer Service and Communication
To respond to questions, provide estimates, confirm appointments, communicate service updates, address concerns, and follow up after completed work.
Providing Plumbing and Related Services
To schedule, coordinate, and perform plumbing repairs, sewer line services, drain cleaning, water heater services, leak detection, repiping, remodeling, and other Services requested by customers.
Billing and Payment Processing
To create estimates, issue invoices, process payments, provide receipts, maintain transaction records, and address billing questions.
Business Operations and Improvement
To manage customer relationships, evaluate service quality, support employee training, maintain records, improve scheduling, and develop better processes.
Marketing and Promotional Communications
To provide information about services, special offers, promotions, seasonal maintenance, and other relevant business updates, subject to applicable consent requirements and your communication preferences.
Website Performance and Analytics
To monitor website traffic, understand how visitors use our Site, troubleshoot problems, improve navigation, and evaluate website performance.
Security and Fraud Prevention
To protect our website, systems, customers, employees, equipment, and business operations from unauthorized access, misuse, fraud, or other security threats.
Legal and Regulatory Compliance
To meet legal obligations, respond to lawful requests, resolve disputes, enforce agreements, and protect our legal rights.
Employment and Recruiting
To evaluate job applications, communicate with candidates, and complete appropriate hiring and employment processes.
5. How We Share Personal Information
We may share Personal Information with third parties when reasonably necessary to provide Services, operate our business, or comply with applicable law.
Service Providers and Contractors
We may share relevant information with service providers that support scheduling, customer relationship management, website hosting, technical support, communication systems, payment processing, or other business functions.
Affiliated Companies
Information may be shared with our parent company or affiliated businesses, where applicable, for legitimate administrative, operational, support, and other permitted business purposes.
Payment Processors
We may provide necessary payment and transaction information to payment processing companies to complete customer transactions.
Advertising and Analytics Providers
If we use third-party advertising or analytics services, those providers may receive certain website activity, device, or identifier information to measure website performance or help deliver advertising.
Depending on the applicable privacy law, certain advertising-related disclosures may be considered a sale or sharing of Personal Information, even when no money is exchanged.
Professional Advisors
We may provide information to attorneys, accountants, insurers, auditors, or other professional advisors when needed for legitimate business purposes.
Legal Authorities
We may disclose Personal Information when required by law or when reasonably necessary to respond to lawful government requests, prevent fraud, protect safety, or defend legal rights.
Business Transfers
Personal Information may be disclosed or transferred in connection with a merger, acquisition, restructuring, sale of business assets, or similar transaction, subject to applicable legal requirements.
Information collected through SMS consent is subject to the additional restrictions described in Section 7.
6. Cookies and Tracking Technologies
Our Site may use cookies, pixels, and similar tracking technologies to support website functionality, understand visitor activity, and improve the user experience.
A cookie is a small data file stored on your device when you visit a website.
Categories of Cookies
Essential Cookies
These cookies help the website function properly and may support core features, security, forms, and navigation.
Analytics and Performance Cookies
These cookies help us understand how visitors interact with our website, identify errors, and improve website performance.
Preference Cookies
These cookies may remember certain visitor settings or preferences to improve the browsing experience.
Advertising and Marketing Cookies
When advertising tools are enabled, these technologies may help measure advertising performance or display more relevant advertisements on other websites and platforms.
Third-Party Technologies
Depending on the services enabled on our website, third-party providers may collect information through cookies, pixels, embedded content, and similar technologies.
These providers process information under their own privacy policies and applicable contractual obligations.
Managing Cookies
Most web browsers allow you to manage or block cookies through their privacy settings.
You may also be able to manage advertising preferences through the following resources:
- Google My Ad Center: https://myadcenter.google.com/
- Digital Advertising Alliance: https://optout.aboutads.info/
- Network Advertising Initiative: https://optout.networkadvertising.org/
Disabling cookies may affect certain website functions.
Where required by applicable law, we will provide available choices concerning nonessential tracking technologies.
7. SMS and Text Messaging
Oswalt’s may provide text messaging services to customers who have given appropriate consent.
Text messages may include informational communications about requested Services or marketing and promotional communications.
Informational Messages
With applicable consent, informational messages may include appointment confirmations, scheduling reminders, technician arrival notifications, estimates, invoices, service updates, and follow-up communications.
Marketing and Promotional Messages
With your separate consent, we may send promotional messages about plumbing services, maintenance reminders, special offers, discounts, and other marketing information.
Consent to receive marketing text messages is not required to purchase products or Services from Oswalt’s.
Information Collected for Text Messaging
When you enroll in a messaging program, we may collect your mobile phone number, consent preferences, enrollment date and method, messaging history, delivery status, and opt-out requests.
This information is used to administer our messaging programs, send authorized messages, provide customer support, manage preferences, and maintain compliance records.
SMS Data Sharing
We do not share mobile opt-in information, SMS consent records, or text messaging enrollment information with third parties or affiliates for their own marketing or promotional purposes.
We may provide limited messaging-related information to vendors that operate our texting, scheduling, or customer communication systems, solely to perform services on our behalf and not for the vendors’ independent marketing.
Opting Out of Text Messages
You may withdraw consent to receive text messages by replying STOP to a message or contacting us using the details below.
For assistance, reply HELP or contact our office.
Message frequency varies. Message and data rates may apply.
Phone: (318) 453-5108
Email: Oswaltplumbingadmin@gmail.com
We will process opt-out requests in accordance with applicable law and the messaging program involved. You may still receive necessary service communications through other legally permitted methods.
8. Your Privacy Choices
You may have several options for controlling how your Personal Information is used.
8.1 Updating Your Information
You may request corrections or updates to information we maintain by contacting our team.
8.2 Marketing Emails
You can unsubscribe from marketing emails using an unsubscribe link, where provided, or by contacting us directly.
8.3 Text Message Preferences
You may opt out of text messages as described in Section 7.
8.4 Telephone Communications
You may request removal from promotional calling lists by contacting our office at (318) 453-5108.
8.5 Cookies and Targeted Advertising
You can manage cookies through your browser settings and available website privacy controls.
Residents of certain states may also have rights to opt out of the use or disclosure of Personal Information for targeted advertising.
8.6 Service Communications
Even when you opt out of marketing, we may still need to contact you regarding requested appointments, payments, ongoing Services, or other necessary business matters as permitted by law.
9. How We Protect Your Personal Information
We use reasonable administrative, technical, and physical safeguards intended to protect Personal Information against unauthorized access, disclosure, misuse, alteration, or loss.
These safeguards may include access restrictions, secure systems, vendor controls, and other measures appropriate to the information involved.
Although we work to protect the information entrusted to us, no website, network, or electronic storage system can be guaranteed to be completely secure.
10. Children’s Privacy
Our Site and Services are intended for a general audience and are not directed toward children under 18 years of age.
We do not knowingly solicit Personal Information directly from children under 18.
If we become aware that we have collected Personal Information from a child in a manner that violates applicable law, we will take appropriate steps to delete that information.
Parents or legal guardians who believe a child has submitted Personal Information may contact us using the information at the end of this Privacy Policy.
11. Aggregated and Deidentified Information
We may use information that has been aggregated or deidentified for research, reporting, service improvements, business planning, and analytics.
When information has been reasonably deidentified, we take appropriate steps to maintain its deidentified status and use it in accordance with applicable law.
12. Third-Party Websites and Links
Our Site may include links to websites or services operated by other companies, including social media platforms, financing providers, payment services, or other third parties.
We do not control the privacy practices of these third-party websites.
When you leave our Site, we encourage you to review the privacy policy of the website or service you visit.
13. Visitors From Outside the United States
Oswalt’s primarily provides Services to customers in the United States.
If you access our Site from another country, please understand that Personal Information may be processed or stored in the United States, where privacy laws and protections may differ from those in your location.
Any international transfer or processing of Personal Information will be handled in accordance with applicable law.
14. Data Retention
We retain Personal Information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy.
Retention periods may depend on the type of information, the customer relationship, service or warranty requirements, legal obligations, accounting practices, and other legitimate business needs.
When Personal Information is no longer required, we will take appropriate steps to securely delete, deidentify, or otherwise dispose of it in accordance with applicable law and our retention practices.
15. Updates to This Privacy Policy
We may revise this Privacy Policy from time to time to reflect changes to our business operations, technologies, Services, or legal requirements.
The most recent revision date will be displayed at the top of this page.
When required by law, we will provide additional notice of material changes.
We encourage visitors to review this Privacy Policy periodically.
16. State Consumer Privacy Rights
Depending on the state in which you reside and whether the applicable privacy law covers our business and its processing activities, you may have additional rights concerning your Personal Information.
These rights may be available to residents of states with comprehensive consumer privacy laws, including California and other states where such laws apply.
Right to Know and Access
You may have the right to request information about the Personal Information we collect, how we use it, where it comes from, and the categories of third parties with whom it is disclosed.
Right to Request Deletion
You may have the right to request deletion of Personal Information that we maintain about you, subject to legal exceptions.
We may need to retain certain information for transaction records, warranties, fraud prevention, or legal compliance.
Right to Correct
You may have the right to request that we correct inaccurate Personal Information.
Right to Data Portability
Where required by law, you may request a copy of certain Personal Information in a reasonably accessible and portable format.
Right to Opt Out
Where applicable, you may request that we stop processing your Personal Information for targeted advertising, certain data sales or sharing activities, or qualifying automated profiling.
Right to Limit Sensitive Personal Information
Residents of certain states may have rights to limit specific uses or disclosures of sensitive Personal Information when applicable.
Right to Non-Discrimination
We will not unlawfully discriminate against you for exercising rights provided by applicable consumer privacy laws.
California Privacy Rights
If the California Consumer Privacy Act, as amended, applies to our processing of your information, California residents may have additional rights concerning access, deletion, correction, opt-out of sale or sharing, and limitations on certain uses of sensitive Personal Information.
The categories of information described in Section 2, collection sources described in Section 3, business purposes described in Section 4, and disclosures described in Section 5 are intended to explain our relevant data practices.
California residents may also request information regarding certain disclosures for direct marketing purposes under California’s Shine the Light law, where applicable.
Global Privacy Control
Some browsers and extensions support Global Privacy Control (GPC), which communicates a user’s preference to opt out of certain data sales or sharing.
Where applicable law requires us to honor a qualifying opt-out preference signal, we will process that signal in accordance with the law.
For more information, visit https://globalprivacycontrol.org/.
Exercising Your Privacy Rights
To submit a privacy rights request, contact us using the information below.
Email: Oswaltplumbingadmin@gmail.com
Phone: (318) 453-5108
Mailing Address:
Oswalt’s Sewer Rooter & Plumbing Repair, LLC
3510 Barksdale Blvd
Bossier City, LA
Please include enough information for us to understand your request.
We may need to verify your identity before providing access to, correcting, or deleting Personal Information.
We will respond within the time required by applicable law. If we deny a request, we will explain the reason when required and provide information about any available appeal process.
Where permitted by law, an authorized agent may submit certain requests on your behalf, subject to appropriate verification of that agent’s authority.
Contact Us
If you have questions about this Privacy Policy, how Oswalt’s handles Personal Information, or how to exercise your privacy rights, please contact us.
Oswalt’s Sewer Rooter & Plumbing Repair, LLC
3510 Barksdale Blvd
Bossier City, LA
Phone: (318) 453-5108
Email: Oswaltplumbingadmin@gmail.com
Website: https://oswalts.kinsta.cloud/
Contact Page: https://oswalts.kinsta.cloud/contact/